{"id":2047,"date":"2019-09-04T10:49:16","date_gmt":"2019-09-04T10:49:16","guid":{"rendered":"http:\/\/impreza15.us-themes.com\/?page_id=2047"},"modified":"2024-11-05T23:13:38","modified_gmt":"2024-11-05T23:13:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/gloffy.ee\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_custom laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--custom-columns:4fr 0.5fr 1.5fr \"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs style_default switch_click accordion has_scrolling remove_indents\" style=\"--sections-title-size:1.5rem\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1566218453853-11582232-fe8d\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566218453853-11582232-fe8d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How to track my order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566218453853-11582232-fe8d\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can check the status of your order here: <a href=\"https:\/\/google.com\" target=\"_blank\" rel=\"noopener\">open order tracking<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566218453842-fd6ec390-c097\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566218453842-fd6ec390-c097\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I have returned goods to Gloffy.ee. When will I get my money back?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566218453842-fd6ec390-c097\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>After successful processing of your return, we will refund the amount within a few days.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219128772-dc87b364-f10e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566219128772-dc87b364-f10e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">A product description in the Gloffy.ee online shop seems unclear to me or does not provide me with the desired information. What can I do?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566219128772-dc87b364-f10e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Please send us a message and describe exactly what you noticed. We always want to keep the information in the Gloffy.ee online shop clear and complete, and your feedback will help. If you have additional information about a product, please name the source of the information.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219893662-41f2307b-e213\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566219893662-41f2307b-e213\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I would like to have the best possible product advice. How can I contribute to this?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566219893662-41f2307b-e213\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can help us with information. The more we know about you and your wishes regarding the product, the better our advice will be.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219987763-973f9b42-767d\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566219987763-973f9b42-767d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">According to the manufacturer&#8217;s size chart, I am exactly between two sizes. Can I order different sizes?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566219987763-973f9b42-767d\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Whether clothing fits is a very individual matter. If in doubt, we recommend that you choose the size that usually fits you. Alternatively, you can order several sizes and try them on.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220067800-e30e48ec-0ec2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220067800-e30e48ec-0ec2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I can&#8217;t find my size in the shop. Can you get it for me?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220067800-e30e48ec-0ec2\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes. Just write us an email: <a href=\"mailto:gloffy@gloffy.ee\">gloffy@gloffy.ee<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How do I receive my invoice?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We have decided to send the invoices by e-mail only. After your order has been successfully dispatched, you will receive an e-mail with your invoice.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I have just transferred the order amount. Will I receive a confirmation that gloffy.ee has received my payment?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We do not send a separate confirmation after receiving a payment, but react with the next logical step, for example the dispatch of your order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Where can I find the gloffy.ee bank details?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We can send them to you on request.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I have just ordered and would like to change or cancel my order. Is that possible?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We do everything we can to process your order as quickly as possible and get it on its way. However, this also means that we cannot make any changes or cancellations after the order has been received.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I have placed several orders. Can you combine them?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We do everything we can to process your order as quickly as possible and get it on its way. However, this also means that we cannot combine several orders afterwards.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I have just ordered. What happens now?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The ways at gloffy.ee are short. You will receive an order confirmation from us &#8211; please check it! If all articles of your order are available in stock at gloffy.ee, the shipment will start immediately. After your order has been successfully handed over to the parcel service, gloffy.ee will send you a shipment notification by e-mail with the data for tracking the shipment and the invoice.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">When will my order be shipped?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Generally, your order will be shipped as soon as it is complete, i.e. all ordered items have arrived at gloffy.ee. If you urgently need individual items, please let us know.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I am expecting an international shipment. Unfortunately, the tracking seems to stop at the export centre. What does this mean?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Usually there is a big gap in the tracking caused by overseas shipping and customs. The next tracking entry will appear as soon as the regional carrier has taken over.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How does a complaint work and how long does it take to process?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>After we have received your request, a specially trained employee will check your concern. Our goal is to process the complaint quickly and offer you a sustainable solution. Depending on the complexity of the complaint, it may be necessary to send the item to gloffy.ee or to contact the manufacturer for inspection. We will inform you about all necessary steps.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">I would like to return a product, but I no longer have the original product packaging. Is the return still possible?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As a rule, returns are also possible if the original packaging is damaged or no longer exists.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How long does it take to process my return?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Gloffy.ee will process a return within a few working days. We confirm the successful processing by e-mail. Any necessary refund will be made directly afterwards.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do I have to provide my bank details for a return?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If we need your bank details, e.g. for a refund, we will actively ask for them.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What warranty or guarantee do I have on the items purchased from gloffy.ee?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You have a legal warranty of 2 years on items purchased from gloffy.ee. Please always contact gloffy.ee with any questions. In addition to the warranty, many manufacturers give additional guarantees. Here, too, gloffy.ee is your first point of contact. We help you find a solution because you are important to us!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">If I give you feedback, what happens with it?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Customer feedback enjoys a high priority at gloffy.ee. It is processed by selected employees and evaluated by gloffy.ee management. Your feedback flows into the further development of gloffy.ee&#8217;s service and quality assurance.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">The tracking of my shipment shows strange information or seems inactive. What does this mean?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Modern shipping is highly complex and so is good tracking. Fortunately, there is rarely a real problem with a shipment. Please be patient. Your shipment may arrive with a slight delay.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What additional costs are incurred for delivery to non-EU countries?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Delivery is exclusive of VAT. In addition to the shipping costs charged by gloffy.ee, there are usually further costs in the context of import. These are usually the national value-added tax and import duties.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Why hasn&#8217;t my order been shipped yet?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If all the items in your order are in stock, we ship very quickly. If your order contains an item that we do not have in stock, we will quickly procure it. This works very well due to years of experience and good cooperation with our suppliers. The time required for this is part of the delivery time displayed online on the item. If, contrary to expectations, problems should arise during the procurement process, we will inform you by e-mail and suggest a solution.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Does gloffy.ee offer express shipping?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We will show you all the shipping options available for your order during the ordering process. If you cannot find the option you want, we are working on it!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Did not find an answer to your question?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Email us: gloffy@gloffy.ee<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"How to track my order?You can check the status of your order here: open order tracking. I have returned goods to Gloffy.ee. When will I get my money back?After successful processing of your return, we will refund the amount within a few days. A product description in the Gloffy.ee online shop seems unclear to me...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2047","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Gloffy.ee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gloffy.ee\/gloffy-kkk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Gloffy.ee\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gloffy.ee\/gloffy-kkk\/\" \/>\n<meta property=\"og:site_name\" content=\"Gloffy.ee\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-05T23:13:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gloffy.ee\/gloffy-kkk\/\",\"url\":\"https:\/\/gloffy.ee\/gloffy-kkk\/\",\"name\":\"FAQs - 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