You can check the status of your order here: open order tracking.

After successful processing of your return, we will refund the amount within a few days.

Please send us a message and describe exactly what you noticed. We always want to keep the information in the Gloffy.ee online shop clear and complete, and your feedback will help. If you have additional information about a product, please name the source of the information.

You can help us with information. The more we know about you and your wishes regarding the product, the better our advice will be.

Whether clothing fits is a very individual matter. If in doubt, we recommend that you choose the size that usually fits you. Alternatively, you can order several sizes and try them on.

Yes. Just write us an email: gloffy@gloffy.ee

We have decided to send the invoices by e-mail only. After your order has been successfully dispatched, you will receive an e-mail with your invoice.

We do not send a separate confirmation after receiving a payment, but react with the next logical step, for example the dispatch of your order.

We can send them to you on request.

We do everything we can to process your order as quickly as possible and get it on its way. However, this also means that we cannot make any changes or cancellations after the order has been received.

We do everything we can to process your order as quickly as possible and get it on its way. However, this also means that we cannot combine several orders afterwards.

The ways at gloffy.ee are short. You will receive an order confirmation from us – please check it! If all articles of your order are available in stock at gloffy.ee, the shipment will start immediately. After your order has been successfully handed over to the parcel service, gloffy.ee will send you a shipment notification by e-mail with the data for tracking the shipment and the invoice.

Generally, your order will be shipped as soon as it is complete, i.e. all ordered items have arrived at gloffy.ee. If you urgently need individual items, please let us know.

Usually there is a big gap in the tracking caused by overseas shipping and customs. The next tracking entry will appear as soon as the regional carrier has taken over.

After we have received your request, a specially trained employee will check your concern. Our goal is to process the complaint quickly and offer you a sustainable solution. Depending on the complexity of the complaint, it may be necessary to send the item to gloffy.ee or to contact the manufacturer for inspection. We will inform you about all necessary steps.

As a rule, returns are also possible if the original packaging is damaged or no longer exists.

Gloffy.ee will process a return within a few working days. We confirm the successful processing by e-mail. Any necessary refund will be made directly afterwards.

If we need your bank details, e.g. for a refund, we will actively ask for them.

You have a legal warranty of 2 years on items purchased from gloffy.ee. Please always contact gloffy.ee with any questions. In addition to the warranty, many manufacturers give additional guarantees. Here, too, gloffy.ee is your first point of contact. We help you find a solution because you are important to us!

Customer feedback enjoys a high priority at gloffy.ee. It is processed by selected employees and evaluated by gloffy.ee management. Your feedback flows into the further development of gloffy.ee’s service and quality assurance.

Modern shipping is highly complex and so is good tracking. Fortunately, there is rarely a real problem with a shipment. Please be patient. Your shipment may arrive with a slight delay.

Delivery is exclusive of VAT. In addition to the shipping costs charged by gloffy.ee, there are usually further costs in the context of import. These are usually the national value-added tax and import duties.

If all the items in your order are in stock, we ship very quickly. If your order contains an item that we do not have in stock, we will quickly procure it. This works very well due to years of experience and good cooperation with our suppliers. The time required for this is part of the delivery time displayed online on the item. If, contrary to expectations, problems should arise during the procurement process, we will inform you by e-mail and suggest a solution.

We will show you all the shipping options available for your order during the ordering process. If you cannot find the option you want, we are working on it!

Email us: gloffy@gloffy.ee