{"id":4439,"date":"2019-09-04T10:49:16","date_gmt":"2019-09-04T10:49:16","guid":{"rendered":"https:\/\/gloffy.ee\/faq\/"},"modified":"2025-06-05T17:03:20","modified_gmt":"2025-06-05T17:03:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/gloffy.ee\/fi\/faq\/","title":{"rendered":"Gloffy KKK"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_custom laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--custom-columns:4fr 0.5fr 1.5fr \"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h1 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Gloffy KKK<\/span><\/span><\/h1>[vc_empty_space]<div class=\"w-tabs style_default switch_click accordion has_scrolling remove_indents\" style=\"--sections-title-size:1.5rem\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1566218453842-fd6ec390-c097\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566218453842-fd6ec390-c097\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Miten seuraan tilaustani?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566218453842-fd6ec390-c097\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Voit tarkistaa tilauksesi tilan <\/span><strong><a href=\"https:\/\/parcelsapp.com\/en\/carriers\/omniva\">t\u00e4\u00e4ll\u00e4.<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566218453853-11582232-fe8d\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566218453853-11582232-fe8d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Olen palauttanut tavarat Gloffy.ee:lle. Milloin saan rahani takaisin? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566218453853-11582232-fe8d\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Kun palautuksesi on k\u00e4sitelty onnistuneesti, palautamme summan muutaman p\u00e4iv\u00e4n kuluessa.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219128772-dc87b364-f10e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566219128772-dc87b364-f10e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Gloffy.ee-verkkokaupan tuotekuvaus vaikuttaa ep\u00e4selv\u00e4lt\u00e4 tai se ei anna haluamiani tietoja. Mit\u00e4 voin tehd\u00e4? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566219128772-dc87b364-f10e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">L\u00e4het\u00e4 meille viesti ja kuvaile tarkalleen, mit\u00e4 olet huomannut. Haluamme aina pit\u00e4\u00e4 Gloffy.ee-verkkokaupan tiedot selkein\u00e4 ja t\u00e4ydellisin\u00e4, ja palautteesi auttaa meit\u00e4 t\u00e4ss\u00e4. Jos sinulla on lis\u00e4tietoja tuotteesta, mainitse l\u00e4hde.  <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219893662-41f2307b-e213\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566219893662-41f2307b-e213\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Haluan saada parhaat mahdolliset tuoteneuvontapalvelut. Miten voin auttaa? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566219893662-41f2307b-e213\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Voit auttaa meit\u00e4 antamalla tietoja. Mit\u00e4 enemm\u00e4n tied\u00e4mme sinusta ja siit\u00e4, mit\u00e4 haluat tuotteelta, sit\u00e4 paremmin neuvomme sinua. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219987763-973f9b42-767d\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566219987763-973f9b42-767d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Valmistajan kokotaulukon mukaan olen t\u00e4sm\u00e4lleen kahden koon v\u00e4liss\u00e4. Voinko tilata eri kokoja? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566219987763-973f9b42-767d\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Vaatteiden sopivuus on hyvin yksil\u00f6llinen kysymys. Kun olet ep\u00e4varma, suosittelemme valitsemaan koon, joka yleens\u00e4 sopii sinulle. Vaihtoehtoisesti voit tilata useita kokoja ja sovittaa niit\u00e4.  <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220067800-e30e48ec-0ec2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220067800-e30e48ec-0ec2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">En l\u00f6yd\u00e4 kokoani kaupasta. Voitko hankkia sen minulle? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220067800-e30e48ec-0ec2\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Kyll\u00e4. L\u00e4het\u00e4 meille s\u00e4hk\u00f6postia:   <\/span><a href=\"mailto:gloffy@gloffy.ee\"><span style=\"font-weight: 400;\">gloffy@gloffy.ee<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Miten saan laskun?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Olemme p\u00e4\u00e4tt\u00e4neet l\u00e4hett\u00e4\u00e4 laskut vain s\u00e4hk\u00f6postitse. Kun tilauksesi on l\u00e4hetetty onnistuneesti, saat laskun s\u00e4hk\u00f6postitse. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Olen juuri siirt\u00e4nyt tilauksen summan. Voinko saada vahvistuksen siit\u00e4, ett\u00e4 gloffy.ee on vastaanottanut maksuni? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Emme saa erillist\u00e4 vahvistusta, kun olemme vastaanottaneet maksun, vaan vastaamme seuraavaan loogiseen vaiheeseen, kuten tilauksen l\u00e4hett\u00e4miseen.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Mist\u00e4 l\u00f6yd\u00e4n gloffy.ee:n pankkitiedot?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">L\u00e4het\u00e4mme ne sinulle pyynn\u00f6st\u00e4.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Olen juuri tilannut ja haluan muuttaa tai peruuttaa tilaukseni. Onko t\u00e4m\u00e4 mahdollista? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Teemme parhaamme, jotta voimme k\u00e4sitell\u00e4 ja l\u00e4hett\u00e4\u00e4 tilauksesi mahdollisimman nopeasti. T\u00e4m\u00e4 tarkoittaa kuitenkin my\u00f6s sit\u00e4, ett\u00e4 emme voi tehd\u00e4 muutoksia tai peruutuksia sen j\u00e4lkeen, kun olemme vastaanottaneet tilauksesi. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Olen tehnyt useita tilauksia. Voitteko yhdist\u00e4\u00e4 ne? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Teemme parhaamme, jotta voimme k\u00e4sitell\u00e4 ja l\u00e4hett\u00e4\u00e4 tilauksesi mahdollisimman nopeasti. T\u00e4m\u00e4 tarkoittaa kuitenkin my\u00f6s sit\u00e4, ett\u00e4 emme voi yhdist\u00e4\u00e4 useita tilauksia. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Olen juuri tilannut. Mit\u00e4 nyt tapahtuu? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Gloffy.ee:n tiet ovat lyhyit\u00e4. Saat meilt\u00e4 tilausvahvistuksen &#8211; tarkista se! Jos kaikki tilaamasi tuotteet ovat varastossa gloffy.ee:ss\u00e4, aloitamme toimituksen v\u00e4litt\u00f6m\u00e4sti. Kun tilauksesi on toimitettu onnistuneesti pakettiautomaattiin, gloffy.ee l\u00e4hett\u00e4\u00e4 sinulle s\u00e4hk\u00f6postitse l\u00e4hetysilmoituksen sek\u00e4 seurantatiedot ja laskun.   <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Milloin tilaukseni l\u00e4hetet\u00e4\u00e4n?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Yleens\u00e4 tilauksesi l\u00e4hetet\u00e4\u00e4n heti, kun se on valmis, eli kun kaikki tilatut tuotteet ovat saapuneet gloffy.ee:lle. Jos tarvitset kiireellisesti yksitt\u00e4isi\u00e4 tuotteita, ilmoita siit\u00e4 meille. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Odottaa kansainv\u00e4list\u00e4 l\u00e4hetyst\u00e4. Valitettavasti seuranta n\u00e4ytt\u00e4\u00e4 pys\u00e4htyv\u00e4n vientikeskukseen. Mit\u00e4 t\u00e4m\u00e4 tarkoittaa?  <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Seurannassa on yleens\u00e4 suuri aukko ulkomailla tapahtuvan toimituksen ja tullin vuoksi. Seuraava seurantakirje ilmestyy heti, kun alueellinen rahdinkuljettaja on ottanut vastuun. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Pit\u00e4\u00e4k\u00f6 minun antaa pankkitietoni palautusta varten?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Jos tarvitsemme pankkitietojasi, esimerkiksi palautusta varten, pyyd\u00e4mme niit\u00e4 aktiivisesti.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Kuinka kauan palautukseni k\u00e4sittely kest\u00e4\u00e4?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Gloffy.ee k\u00e4sittelee palautuksesi muutaman ty\u00f6p\u00e4iv\u00e4n kuluessa. Vahvistamme k\u00e4sittelyn onnistumisen s\u00e4hk\u00f6postitse. Tarvittava palautus tehd\u00e4\u00e4n pian sen j\u00e4lkeen.  <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Haluan palauttaa tuotteen, mutta minulla ei ole en\u00e4\u00e4 alkuper\u00e4ispakkausta. Voinko silti palauttaa sen? <\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Palautus on p\u00e4\u00e4s\u00e4\u00e4nt\u00f6isesti mahdollista my\u00f6s, jos alkuper\u00e4inen pakkaus on vahingoittunut tai sit\u00e4 ei en\u00e4\u00e4 ole.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Mik\u00e4 on valitusmenettely ja kuinka kauan se kest\u00e4\u00e4?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Kun olemme vastaanottaneet pyynt\u00f6si, erityisesti koulutettu henkil\u00f6kunnan j\u00e4sen tarkastaa huolesi. Tavoitteenamme on k\u00e4sitell\u00e4 valituksesi nopeasti ja tarjota sinulle kest\u00e4v\u00e4 ratkaisu. Valituksen monimutkaisuudesta riippuen voi olla tarpeen l\u00e4hett\u00e4\u00e4 tuote gloffy.ee:lle tai ottaa yhteytt\u00e4 valmistajaan tarkistusta varten. Ilmoitamme sinulle kaikista tarvittavista vaiheista.   <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Mik\u00e4 takuu tai takuu koskee gloffy.ee:st\u00e4 ostettuja tuotteita?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Sinulla on 2 vuoden lakis\u00e4\u00e4teinen takuu gloffy.ee:st\u00e4 ostetuille tuotteille. Ota aina yhteytt\u00e4 gloffy.ee:hen, jos sinulla on kysytt\u00e4v\u00e4\u00e4. Takuun lis\u00e4ksi monet valmistajat antavat lis\u00e4takuita. T\u00e4ss\u00e4kin tapauksessa gloffy.ee on ensimm\u00e4inen yhteyspisteesi. Autamme sinua l\u00f6yt\u00e4m\u00e4\u00e4n ratkaisun, sill\u00e4 olet meille t\u00e4rke\u00e4!    <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Jos annan sinulle palautetta, mit\u00e4 sille tapahtuu?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Asiakaspalaute on eritt\u00e4in t\u00e4rke\u00e4\u00e4 gloffy.ee:lle. Valittu henkil\u00f6kunta k\u00e4sittelee sen ja gloffy.ee:n johto arvioi sen. Palautteesi vaikuttaa gloffy.ee-palvelun jatkokehitykseen ja laadunvarmistukseen.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">L\u00e4hetykseni seuranta n\u00e4ytt\u00e4\u00e4 outoja tietoja tai n\u00e4ytt\u00e4\u00e4 toimimattomalta. Mit\u00e4 se tarkoittaa?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Nykyaikainen merenkulku on hyvin monimutkaista, ja niin on my\u00f6s hyv\u00e4 valvonta. Onneksi l\u00e4hetyksess\u00e4 on harvoin todellisia ongelmia. Ole k\u00e4rsiv\u00e4llinen. L\u00e4hetys saattaa saapua pienell\u00e4 viiveell\u00e4.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Mit\u00e4 lis\u00e4kustannuksia aiheutuu toimituksista EU:n ulkopuolisiin maihin?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Toimitus ei sis\u00e4ll\u00e4 arvonlis\u00e4veroa. Gloffy.ee:n veloittamien toimituskulujen lis\u00e4ksi maahantuontiin liittyy yleens\u00e4 lis\u00e4kuluja. N\u00e4m\u00e4 ovat yleens\u00e4 kansallinen arvonlis\u00e4vero ja tuontitullit.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Miksi tilaustani ei ole viel\u00e4 l\u00e4hetetty?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Jos kaikki tilaamasi tuotteet ovat varastossa, toimitamme ne hyvin nopeasti. Jos tilauksesi sis\u00e4lt\u00e4\u00e4 tuotteen, jota meill\u00e4 ei ole varastossa, hankimme sen nopeasti. Se toimii eritt\u00e4in hyvin vuosien kokemuksen ja toimittajiemme kanssa tehdyn hyv\u00e4n yhteisty\u00f6n ansiosta. Toimitusaika on osa tuotteen verkossa ilmoitettua toimitusaikaa. Jos hankintamenettelyn aikana ilmenee vastoin odotuksia ongelmia, ilmoitamme niist\u00e4 sinulle s\u00e4hk\u00f6postitse ja ehdotamme ratkaisua.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Tarjoako gloffy.ee pikatoimituksia?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">N\u00e4yt\u00e4mme sinulle kaikki tilauksellesi k\u00e4ytett\u00e4viss\u00e4 olevat toimitusvaihtoehdot, kun teet tilauksen. Jos et l\u00f6yd\u00e4 haluamaasi tilaisuutta, me j\u00e4rjest\u00e4mme sen!<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Etk\u00f6 l\u00f6yt\u00e4nyt vastausta kysymykseesi?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kirjoita meille: <\/span><a href=\"about:blank\"><span style=\"font-weight: 400;\">gloffy@gloffy.ee<\/span><\/a><\/p>\n<\/div><\/div>[vc_empty_space]<\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Gloffy KKK[vc_empty_space]Miten seuraan tilaustani?Voit tarkistaa tilauksesi tilan t\u00e4\u00e4ll\u00e4. Olen palauttanut tavarat Gloffy.ee:lle. Milloin saan rahani takaisin? Kun palautuksesi on k\u00e4sitelty onnistuneesti, palautamme summan muutaman p\u00e4iv\u00e4n kuluessa. Gloffy.ee-verkkokaupan tuotekuvaus vaikuttaa ep\u00e4selv\u00e4lt\u00e4 tai se ei anna haluamiani tietoja. Mit\u00e4 voin tehd\u00e4? L\u00e4het\u00e4 meille viesti ja kuvaile tarkalleen, mit\u00e4 olet huomannut. Haluamme aina pit\u00e4\u00e4 Gloffy.ee-verkkokaupan tiedot selkein\u00e4 ja...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4439","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gloffy KKK - Gloffy.ee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gloffy.ee\/fi\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gloffy KKK - Gloffy.ee\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gloffy.ee\/fi\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Gloffy.ee\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-05T17:03:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Arvioitu lukuaika\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minuuttia\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gloffy.ee\/fi\/faq\/\",\"url\":\"https:\/\/gloffy.ee\/fi\/faq\/\",\"name\":\"Gloffy KKK - 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